Xenara AI

2025

Designing product experiences that make complex AI systems understandable.

Xenara is an AI-powered customer experience platform designed to help organizations automate support, insights, and engagement workflows.

Xenara is an AI-powered customer experience platform designed to help organizations automate support, insights, and engagement workflows.

As part of the product design team, I contributed across UX strategy, product storytelling, responsive design, visual systems, and implementation.


My work focused on helping users better understand the platform while creating scalable experiences for future growth.

As part of the product design team, I contributed across UX strategy, product storytelling, responsive design, visual systems, and implementation.


My work focused on helping users better understand the platform while creating scalable experiences for future growth.

Role

Product Designer

Team

Founder

Design

Marketing

Impact

Dual-mode design enhances usability in light and dark themes.

Interactive storytelling makes AI processes intuitive.

3D elements boost engagement and immersion.

Measured results show meaningful user interaction.

Role

Product Designer

Team

Founder

Design

Marketing

Impact

Dual-mode design enhances usability in light and dark themes.

Interactive storytelling makes AI processes intuitive.

3D elements boost engagement and immersion.

Measured results show meaningful user interaction.

Overview

Overview

As the platform evolved, the team faced a common challenge shared by many AI products the technology was powerful

As part of the product design team, I contributed across UX strategy, product storytelling, responsive design, visual systems, and implementation.


My work focused on helping users better understand the platform while creating scalable experiences for future growth.


Opportunity 1: Simplify AI Concepts

Establish a clear value proposition that explains Xenara’s role in the CX ecosystem.

Opportunity 2: Boost Engagement

Use animations, microinteractions, and 3D components to capture attention.

Problem area

The Challenge: Complex AI, Confusing UI

AI products often face a communication problem.

Xenara offered powerful AI capabilities, but users struggle to understand what the product does, why it matters, and how it fits into their workflow.

This challenge became especially visible when explaining Xenara's capabilities to customers, partners, and investors.

Product before redesign

Opportunity 1: Simplify AI Concepts

Establish a clear value proposition that explains Xenara’s role in the CX ecosystem.

Opportunity 2: Boost Engagement

Use animations, microinteractions, and 3D components to capture attention.

Design goals

What I aimed to achieve

Clarity

Make complex AI processes easy to understand for users.

Clarity

Make complex AI processes easy to understand for users.

Improve User Engagement

Help users quickly grasp how the AI works and the value it provides.

Improve User Engagement

Help users quickly grasp how the AI works and the value it provides.

Modernize the Visual Experience

Create a polished, interactive website that reflects innovation and trust.

Design decision 01

Show the Product in Action Early

To communicate value instantly, I placed an animated chatbot experience directly after the hero section. The animation demonstrates Xenara’s core AI features in context, allowing users to understand the product’s capabilities without relying on heavy explanations.

Design decision 02

Guide Users Through a Clear Product Story

I structured the website around a clear narrative that moves users from understanding what Xenara is to how it works and why it matters. Content was organized into intentional sections with clear hierarchy, helping users progressively build understanding without feeling overwhelmed by technical detail.

Design decision 03

Create a clearer information hierarchy

We reorganized content around a clear flow: problem- solution- product- benefits.

Design decision 03

Create a clearer information hierarchy

We reorganized content around a clear flow: problem- solution- product- benefits.

Design decision 03

Dual-Mode Interface

Translated the original design into light and dark modes, carefully adjusting colors, contrast, and hierarchy to maintain usability and brand consistency across both themes.

Version 01: Light Mode

Version 02: Dark Mode

Design decision 03

Dual-Mode Interface

Translated the original design into light and dark modes, carefully adjusting colors, contrast, and hierarchy to maintain usability and brand consistency across both themes.

Version 01: Light Mode

Version 02: Dark Mode

Retrospective

From Data to Dynamic Design

This project reinforced how a dual-mode interface combined with interactive storytelling and 3D components can make complex AI accessible, engaging, and visually memorable, aligning user experience closely with brand identity.


If revisiting the project today, I would validate storytelling assumptions earlier with user testing and explore more measurable onboarding metrics.

Light & Dark Mode

Impact

Empowered businesses

In the first 30 days, it received 2.2K pageview.

Empowered businesses

In the first 30 days, it received 2.2K pageview.

Increased retention

+991 unique visitors, with an average session of 1m 8s

Increased retention

+991 unique visitors, with an average session of 1m 8s

Interactive AI Storytelling

Chatbot and AI engine animations make automation intuitive.

Note: The Framer website functioned as a high-fidelity product and storytelling prototype used for internal alignment, sales, and investor communication. Long-term platform decisions later evolved based on budget and maintenance considerations.

Project under NDA

Additional product UI work (including conversational AI interfaces) was completed under NDA. If you’re a hiring manager, reach out to see the full case study.

contact@lena.media

contact@lena.media

Project under NDA

Additional product UI work (including conversational AI interfaces) was completed under NDA. If you’re a hiring manager, reach out to see the full case study.

contact@lena.media